Free basics by Facebook

free basics by Facebook

  • What is Free Basic?
  • How do I get Free Basic
  • Frequently asked Question

What is Free Basic?

Free Basics by Facebook provides people with access to useful services on their mobile phones. With Free Basics, you can use Facebook and other useful websites for free. The websites are available on your mobile phone without charging you for data.

You can use Free Basics to access a variety of health, education, finance, communication, news and local information services.

The websites are available for free without data charges, and include content on things like news, employment, health, education and local information.

By introducing people to the benefits of the internet through these websites, Telecom Vanuatu Limited hope to bring more people online and help improve their lives.

What is available in free Basics?

The following Categories of services are available on the free basics application:

  • Communication
  • Learning
  • News and Weather
  • Women and Girl – Smartwoman – Empowerment skill for Women
  • Health and Safety

The following services are available on free basics

  • Facebook – Text version
  • Facebook Messenger
  • Wikipedia
  • Telecom Vanuatu limited Website
  • SmartWoman
  • Bing
  • 24 symbols – read book online
  • AccuWeather – Get Weather updates
  • Connect Smart
  • Education Game Portal – Interactive public health Game
  • Facts for life
  • Free Books by Word Reader
  • Thesaurus
  • Translator
  • Wattpad

How do I get Free Basic

In order to be able to use Free basics, you need to have a Telecom Vanuatu Limited Sim.

Free Basics is exclusively available on TVL network only.

Step 1: Make sure you have an internet capable phone and you are connected to the mobile internet network (3G network)

Steps 2: Free Basics works on an android application and well as a webpage. In order to download the application on your android smartphone, open a browser and enter the link :

Steps 3: You will be directed to the Freebasics website and you shall be able to download the application. Before downloading, make sure you connect to a WiFi as data will be charge only when downloading the application

Step 4: After downloading the application, you will need to access the download folder of your Mobile phone and install the application. (Note, your mobile phone might prevent the installation mentioned that the application is from an unknown source. Please go in your mobile setting > application > allow installation from unknown source)

Frequently asked Question


What is Free Basics by Facebook?

With Free Basics, you can use Facebook and other useful websites for free. The websites are available on your mobile phone without charging you for data.

You can use Free Basics to access a variety of health, education, finance, communication, news and local information services.

How is this different from a data pack/promotion?

Free Basics is a set of websites you can browser without data charges. Data packs and promotions allow you to use any website or app, but you will be charged for that usage.

What languages is the app available in for Vanuatu?

TVL customers in Vanuatu can view the content in English

What services can I access with Free Basics?

You can access a variety of health, education, finance, communication, news and local information services.

Where is Free Basics available?

Free Basics is available to countries across Africa, Asia and Latin America and Vanuatu being the first country in the Pacific

What happens if you click outside of the free services offered?

The data you use when you visit Free Basics free basic services does not count against your data plan. You will get a warning if you're about to visit sites outside of the free services, indicating that data charges apply.

Is Free Basics a website or an app?

It's both a website and an app. The Free Basics Android app and allow people to browse a set of useful services without data charges in the areas where we've launched.

Who can access Free Basics?

All active Telecom Vanuatu Limited subscribers with a data capable phone can access Free Basics via their internet browser or Android app.

Is Free Basics free? (And data usage questions)

Why is Free Basics free?

Free Basics is free so that people can have access to the internet and see the value that it can provide.

How do I make sure it's free?

You can test this by checking your balance before and after using Free Basics. If you're on Android, make sure you've turned off your background data and notifications.

How long will it be free for?

Free Basics will be always available free on TVL network

After using Free Basics my balance/load went down, why?

Use of Free Basics websites does not cost or use any data, but if you're using other applications like email or chat, those may be using your data.

What will happen if I access sites or apps not included in Free Basics?

You will either be charged with the standard data charge at 10 VT per MB or it will be deducted from your data package. You will also be charged for the following:

  • Clicking on links outside of Free Basics
  • Running background applications or automatic phone updates.
  • You may also be charged for viewing photos and videos on Facebook within Free Basics

Can I use other internet packages while using the Free Basics?

Yes, you can use any mobile internet package or call/text & data combo offers while using the Free Basics promo. Using the websites provides via Free Basics does not deduct from your balance.

Getting started with Free Basics

How do I use Free Basics?

For basic/feature phone:

  • Insert a SIM card from Telecom Vanuatu.
  • Make sure mobile data is turned on in your phone's settings. Don't worry, Free Basics is free and won't deduct from your balance.
  • Click your internet browser icon (it might say Opera or Chrome, or look like a globe).
  • At the top in the address box, type in It may take a few moments to load.
  • Accept the Terms of Service. Now you can use free websites on!

For Android:

  • Insert a SIM card from Telecom Vanuatu.
  • Option 1: See "Basic/feature phone" instructions above to visit
  • Option 2: Download the Free Basics app:
  • Make sure mobile data is turned on or that you are connected to WiFi. Free Basics is free after you download the app.
  • Visit the link to download the application
  • Install the app. Once the app is downloaded, it will be on your phone so you won't need to download it again.
  • To use the app, make sure mobile data is still turned on. Free Basics is free and won't deduct from your mobile balance.
  • From the home screen, open the app and accept the Terms of Service.

For Facebook Users:

If you already have the Facebook app, you can access Free Basics in the "more" menu in the upper right corner.

How do I change the language of Free Basics?

For Free Basics, if you're in a country where Free Basics is available in more than one language, you can change the language by clicking “About Free Basics” at the bottom of the services list. For the Free Basics app: If you're in a country where Free Basics is available in more than one language, you can choose your language by clicking "settings" in the menu tab in the upper right corner. Then click "change language."

Troubleshooting Free Basics

I'm not able to load Free Basics (connection error or blank).

Let's make sure your settings are correct.

  • Are you using a TVL SIM card? Free Basics will only work if you are using TVL network
  • If you have dual SIM cards, is the TVL SIM card in Slot 1?
  • Turn off Wi-Fi in your phone's settings.
  • Turn on mobile data in your phone's settings. Free Basics will not deduct from your mobile data balance.

How do I avoid data charges while on Android?

Follow the instructions below:

  • Close other apps that may use data
  • Turn off background data sync
  • Open your device's main Settings menu.
  • Under "Wireless & networks,” select Data usage.
  • Touch the menu icon.
  • Make sure "Restrict background data" is checked.
  • Make sure "Auto-sync data" is unchecked.

What kinds of phones work with Free Basics?

Free Basics works on data-capable phones and Android phones running on Android 2.3 and above. On a feature phone (like the Nokia E series) if there is an Internet icon or logo in the phone menu, you are using a data-capable phone.

Can I get Free Basics on my desktop computer?

No, the Free Basics app is only available on a mobile device.

Can you access Free Basics using WiFi or other networks?

No. The free sites under Free Basics can only be accessed if you are a TVL subscribers using mobile/cellular data.

Does Free Basics work on iPhone?


Facebook for Free Basics (when no Facebook Free is running)

How is this version of Facebook different from the full version?

This lightweight version of Facebook has fewer photos reducing the data load on operator networks.

How can you view the full Facebook experience?

You can view the full Facebook experience by visiting directly, or by upgrading from Facebook within the Free Basics app (data charges will apply).

Why am I not seeing photos on Facebook when using the Free Basics app?

If you’re using Facebook through Free Basics, you may be seeing a free-data version of Facebook that has fewer photos. You can view the full Facebook experience by upgrading on your current version of Facebook, or by visiting directly. Keep in mind that data charges will apply.